Getting set up, ongoing customer service support and security

Is the technology complicated to set up?

Absolutely not, we have made as easy as possible. We provide teachers and/or parents with Admin and students have their own safe login. Of course, if your school uses Google Education you can instantly access KneoWorld as we are a Google Education Partner which means we are linked in with Google sign-on (also known as Single Sign-On or SSO). We also have our friendly tech team here 9 am – 5 pm PT every day of the week if you need a hand.

What if I need customer support?

We are here to help. We support the client through demos and professional development workshops. If you are having any technical difficulties, you can reach us at [e-mail] or call 800-213-7456.

Do KneoWorld programs work on all operating systems and browsers?

You can access KneoWorld from any device including desktops, laptops, tablets, and smartphones. It is a safe online educational platform and not available as an App.

Are my student’s personal details safe online?

Security is just as important as education to us. We adhere to US data security legal regulations. It is also a key requirement that all end users comply with the requisite privacy and security regulations.

What kind of data is possible to collect through KneoWorld?

We collect a magnitude of data for educators to work with. It helps to identify where individual children may be falling behind or excelling and provides teachers with insights into student progression against standards. The data can be generated into individual student reports.